Terms and conditions

Kayaking London operates under Epic ELM C.I.C.

Paddlesport is an Assumed Risk / Water Contact Activity

What does that mean?

Participation in a recreational sporting activity always involves some degree of risk that you assume under the law. These are "inherent" risks. Co-participants in the sporting activity, including participants, coaches and facility owners or operators, owe you no duty to protect you from the "inherent" risks in the sport, even if they were negligent. To participate in our water-based activities, you must meet the following prerequisites:
  1. Be able to swim more than 10 metres unaided
  2. Have given us a fully completed and signed Waiver of Liability form
  3. Not be under the influence of alcohol, or any banned substances
In addition you must agree to the following conditions:
  1. Wear your buoyancy aid at all times once through the gates
  2. Listen to the directions of your coach or leader at all times
  3. Stay with your group
  4. Wear appropriate clothing for the weather conditions and closed toe footwear

Bookings and Payment

Please note that all group bookings, trips and courses must be paid for in advance. Once we have confirmed your booking with you for your chosen activity you must attend on the agreed date unless you give us at least 7 days’ notice to cancel your booking. If you give us sufficient notice, your payment will be refunded, less a £5 cancellation fee per a place cancelled. If you cancel your booking within 7 days of your agreed session, you will still be liable for paying the full charges of your chosen activity.

General Data Protection Regulation (GDPR)

Kayaking London has now incorporated the newly introduced General Data Protection Regulation (GDPR) that came into effect on the 25th May 2018. Please see the below links on how your personal information is handled by us:
Epic CIC Privacy Policy
Epic CIC Terms & Conditions

Gift Voucher Terms & Conditions

  • Kayaking London is a trading name operated by Epic CIC
  • Purchase of this gift voucher constitutes your’s and the giftee’s/s’ acceptance of these terms and conditions.
  • The voucher is redeemable only on the named tour.
  • The voucher is not a cheque guarantee, credit or charge card and cannot be exchanged for cash or be used towards the purchase of another gift voucher.
  • In the rare case/circumstance that a voucher has been allowed to be used on a different tour to that purchased, the balance cannot be refunded but the difference will need to be paid.
  • Vouchers cannot be used in conjunction with a seasonal offer or promotion. If a promotion or offer is taking place on a tour or tour date, the balance cannot be refunded.
  • Gift voucher amounts will not have a balance, and cannot be topped up.
  • The Gift voucher remains active for 12 months from the date of purchase.
  • After this date the voucher will expire without notice and cannot be extended. Kayaking London reserves the right to amend these terms and conditions without notice.
  • Kayaking London is not responsible if a gift voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
  • Vouchers can only be purchased in £39, £42.00, and £72.00 amounts (price significant to the particular tour), and multiples of these figures thereafter. All vouchers have fixed amounts, and gift vouchers cannot be purchased that are lower or higher than the amounts stated.
  • You have 14 days after the date of purchase of the gift voucher to request a refund.
  • Once the gift voucher has been redeemed against a chosen date you must attend on the chosen date. A change of tour date can be given if 7 days’ or more notice has been given. After this time, a change of tour date cannot be given.
We look forward to meeting you and hope you enjoy your tour with us!